DealSauce Refund Policy Help Article

Overview

At DealSauce, we aim to provide tools that empower real estate investors to succeed. However, we understand that circumstances may arise where you need to request a refund. This document outlines our refund policy and provides guidance on how to proceed if you have any billing concerns.

Refund Policy

1. Free Trial Period

   • DealSauce offers a 14-day free trial to explore the platform.

   • If you cancel your subscription by emailing [email protected] within 10 days before renewal, you will not be charged.

   • If you are charged after canceling within the trial, you may be eligible for a refund if the request was submitted at least 10 days before the account was charged.

2. Monthly Subscriptions

   • Refunds for monthly subscriptions are generally not provided unless there is a billing error.

   • If you believe you were charged incorrectly, please contact support for assistance.

3. Annual Subscriptions

   • Refunds for annual subscriptions are handled on a case-by-case basis.

   • If you were charged due to error, reach out to support for review.

4. Hard Goods

   • If you have purchased a “hard good” (for example, a book or other tangible product) from Deal Sauce or any related brands, you may receive a limited refund if you comply with the following conditions:

     • Submit your refund request in writing by emailing [email protected].

     • Ensure your refund request is made within 30 days of your purchase date.

     • Return any physical items (hard goods) to DealSauce promptly. You’ll receive detailed shipping instructions via email after submitting your refund request.

     • All returned items must be in like-new, resellable condition. DealSauce will determine this based on reasonable discretion.

How to Request a Refund

1. Verify Your Subscription Status

   • Log into your DealSauce account and check your subscription details under the "Billing" section.

2. Contact Support

   • Email: [email protected]

   • Phone: (888) 555-1234

   • Provide the following details:

     • Full Name

     • Email Address associated with your account

     • Subscription Type (Monthly or Annual)

     • Reason for the refund request

     • Proof of cancellation (if applicable)

3. Wait for Confirmation

   • Once your request is submitted, the support team will review it and respond within 3-5 business days.

   • Approved refunds will be processed within 7-10 business days.

Common Scenarios

I canceled during the free trial but was charged:

• Contact support immediately with proof of cancellation. If verified, a refund will be issued.

I forgot to cancel before the trial ended:

• Unfortunately, charges after the trial are non-refundable. However, you can cancel to avoid future charges.

I was charged twice:

• Double charges are rare but can happen. Contact support with your billing statement for review.

Need More Help?

If you have any questions or concerns about your subscription or refunds, don’t hesitate to reach out to our support team. We’re here to help!

• Email: [email protected]

• Phone: (833) 457-7400